Terms of Service
Updated: 16-Sept-2025
Please read these terms carefully before requesting a commission.
All Terms of Service are subject to change without notice. By requesting a commission, you acknowledge that you have read, understood, and agree to be bound by these terms if your request is accepted.
Payment
Once accepted for a commission slot, you must pay a non-refundable down payment of 30% of the full quote within 14 days. Afterwards, monthly payments will be due on the same day each month, as highlighted at the time of commissioning (typically on the 5th of each month unless another date is mutually agreed upon).
You may pay in full or with a deposit plus a maximum of five monthly payments. Each monthly payment must meet the minimum required amount, calculated as follows:
(Full amount – 30%) ÷ 5 = minimum monthly payment
Example: If the full quote is £5,000:
- 30% deposit: £1,500
- Remaining balance: £3,500
- Monthly payments: £3,500 ÷ 5 = £700 per month
Late Payments
- Payments more than one week late will incur a 10% late fee (e.g., if your payment is £500, it becomes £550).
- Payments more than one month late will result in your commission being cancelled. Any payments made beyond the deposit will be refunded.
Full payment is required before any work begins. Suits are worked on in the order of full payment received, which promotes efficient workflow and faster queue times.
Payment Methods
- Preferred: Bank transfer
- Optional: Stripe (card payment)
- Not accepted: PayPal
Currency
All payments are invoiced in Great British Pounds (GBP) with no exceptions.
Age Requirement
You must be at least 18 years old to request a commission. By submitting a commission request, you affirm that you are 18 or older. Proof of age may be requested if there is any doubt. If you are found to be under 18 at any stage, the commission will be voided, and work will end.
Shipping
Shipping costs are included in the price of the commission at a flat rate. Charred Fursuits reserves the right to choose the shipping service. We are not responsible for any lost or damaged products once they are in the hands of the chosen shipping service.
Preferred methods of delivery include in-person handoff at a convention or furmeet.
Additionally, I offer a personal courier service for delivery, available on a case-by-case basis. I prefer to personally hand-deliver suits whenever possible rather than rely on third-party shipping services.
References
A proper reference sheet is vital for bringing your character to life! To provide an accurate quote, Charred Fursuits requires a 2-3 view fursuit-friendly reference. Please note that some degree of artistic liberty may be required, as an exact reproduction of your artwork is not always possible. This includes, but is not limited to, adjustments to markings, fur colors, and other fabric choices.
If you do not have a suitable reference, Charred Fursuits can arrange a fursuit-friendly reference sheet for you for £100. This service must be discussed before a quote is agreed upon.
A fursuit-friendly reference means no gradients on furred areas and no shading. If you have any questions, feel free to ask!
Design
Design changes can only be made before the deposit payment. Please ensure that you are 100% satisfied with your design before making the deposit.
Once the deposit is paid, any changes that require additional materials, or involve new markings or colors, may incur an additional fee.
Sizing
For full suits, a Duct Tape Dummy (DTD) is required to begin construction. Additionally, a measurement form must be completed to ensure accurate sizing. This is non-negotiable—a full suit cannot be made without a DTD.
Deadlines
Completion time for commissions cannot be quoted or guaranteed. Charred Fursuits does not accept commissions with specific convention or furmeet deadlines. To maintain the highest quality, I do not impose set time frames on the work. Unforeseen circumstances, including real-life events, illness, and injuries, cannot always be planned for.
While I aim to meet specific event dates if a client will be attending, I cannot guarantee that this will happen.
As a solo creator, I manage all aspects of fursuit making on my own, alongside other responsibilities, including managing DanzaDragon.art, his Patreon, merchandise, and admin tasks.
Schedule
I do not have regular work hours, only designated workdays. My work schedule is as follows:
- Monday, Tuesday, Thursday – Fursuit work
- Wednesday – Household tasks
- Friday – Admin work
- Saturday, Sunday – Days off
These times are subject to change at any time and sometimes I will work weekends if I feel the need.
Works in Progress
Work-in-progress photos will be shared at regular intervals on Telegram. Additionally, a Trello checklist will be updated, with each piece marked as completed when finished. This provides a clear idea of the progress and timeframe as work progresses.
Charred Fursuits will also post completion photos on social media throughout the duration of the project.
Communication
Effective communication is key to creating a suit you’ll love! The process begins with discussions about fur and fabric colors/types, which will be necessary at the start of the project. Afterwards, regular communication may not be required again until active work begins.
However, a lack of response from the client can result in delays. If poor communication or a lack of responses causes significant delays, the following may occur:
- The client’s project will be marked as complete, and any unfinished work may be subject to a partial refund. The refund will be calculated based on the hours allocated but not worked, minus material and storage costs due to the delay.
- The client will be offered the option to complete the project, but may be required to pay an additional amount to match the higher quality of work and pay-per-hour rate, reflecting the delays caused by poor communication.
Client Address Policy
To ensure proper record-keeping and to protect your investment, I will require your current address. In the unlikely event of an accident or unforeseen circumstances that prevent the completion of your fursuit or related items, this information will allow me to return your fursuit, any completed parts, and/or the materials purchased for your project.
In such an event:
- Any payments made beyond the deposit will be refunded, minus the value of any completed parts and materials.
- Shipping costs for returning items will be deducted from the deposit amount.
Your address information will be kept confidential and will only be shared with my benefactor if necessary to facilitate the return of your items.
Warranty
Defects in material or construction can be repaired at no cost within 3 months after the suit is completed. I recommend checking over your suit and trying it on as soon as it arrives to identify any issues early.
Shipping costs for warranty repairs will be the customer’s responsibility. Repairs can be made at conventions or furmeets, provided they are arranged ahead of time.
Large repairs not related to construction defects, as well as normal wear and tear, are not covered under the warranty and will incur an additional fee.
Alterations made to the suit by anyone other than Charred Fursuits will void this warranty.
Contract
Any agreement made in writing, including via email, is considered a binding contract. By accepting a commission from Charred Fursuits, you acknowledge that you have read and fully understood all the terms of service outlined on this page.
Charred Fursuits keeps digital copies of all communication for record-keeping purposes, and it is advised that you do the same.
Allergy Warning
While I take precautions to keep allergens away from my work, and my workshop is a separate building, I do have two cats, and I cannot guarantee that their fur or dander will not come into contact with your suit. If you have a strong allergy to cats, I recommend considering another maker.